Metrics over time for all categories of data
Most reports are not able to display trends, other than curated reports.
We need to be able to make graphs of data over time for helpdesk performance analysis.
Right now there is no way to capture this data other than manually exporting snapshots of current state and graphing them in Excel.
The curated report for Helpdesk At A Glance has a lot of this data and you can see some trends but no graphing.
1 person likes this idea