Add the customer survery in your signature
If you enable the option to send a customer survery from Freshservice the customer recieves 2 emails when closing/solving the ticket.
Is it possible to add the survery to your signature? so the customer does not get spammed with emails from us.
Also im not using the other options because they are added at the bottom of your email conversation and might not be noticed by the customer since they have to extend the conversation to read it.