Too many notes make ticket viewing cumbersome
Our Service desk will make a note for every contact made with a Requester. Because of this, sometimes incident notes can be filled with these making it difficult to go through actual relevant information in the ticket. It would be helpful if there was some mechanism in FreshService Incident management that would allow to suppress certain notes making it so only relevant notes appear. I think this could clean up tickets for support analysts. Or if there was a section in the incident dedicated to notes made indicating contact.
1 person likes this idea
My suggestion would be to make the note field a bit smaller/less whitespace, so it can be more effective.