Microsoft Flow Enhancements
I am not sure if Freshworks is responsible for the Freshservice connector in Flow. But if so I would like to see the following.
- Update trigger to allow act on updates as well as new tickets
- Include additional areas such as Problems, Changes, Releases, Agents, and Requestors
- Acess to tasks from Flow
4 people like this idea
@freshService Will this be something added soon?
@Justin.proctor, I have heard nothing from Freshworks on this. I have been working on some flow integration on my own to resolve some MAJOR limitation in their workflow engine. I have to dedicate some time for this but I think that I could get this to work correctly. https://flow.microsoft.com/en-us/blog/call-flow-restapi/
What I am thinking is that an action node in FS triggers a webhook which could then trigger a PowerAutomate workflow, which would modify the ticket. All of this could be done with the API. I have a proof of concept flow that updates a ticket via the API. If you think this could be helpful to you please let me know.