Freshdesk Mint lags / crashes the browser

Having a performance issue with Freshdesk Mint that's been there for a while, wondered if anyone else has noticed it too. I open Freshdesk and work on it for a bit. Performance is quite slow when clicking between tickets, but just about usable. However once it's been open for a while (around 30 minutes) it slows down to the point it is unusable. Clicking on anything, or trying to type, there is a lag of at least 20 seconds before anything happens.


The only way to resolve this is to close, and re-open the browser.


I thought at first it may be an extension I had loaded, so on a brand new computer with Windows 10 and Chrome installed, but no extensions, I tested it - exactly the same result.


It is marginally better on a Mac, but does still do the same thing.


I have tested this with the same result in:

Chrome

Edge

Firefox

New Edge (Chromium)


Anyone else having the same problem or is it just our Freshdesk setup?

Login or Signup to post a comment