trigger default mails by workflow automator
to use mail notifications by more detail, we would like to trigger the default mail notifications by the workflow automator, so we would be able to decide, ob a agent or customer gets a mail or not by multiple conditions
You can create a workflow to use the action of: Send Email to Requester.
Just copy the notification template email into the action.
yes, i use this actually like this
but now, i have to change the signature or design in every workflow, where im sending mails, because of this, i want to trigger the default notifications. Another advantage: the language problem would be natively resolved