Solved

Notes (replies) lose formatting after being submitted

I've noticed that after submitting a reply to a ticket, the note does not retain the same formatting as it did before it was submitted. Any ideas as to why this is happening?


2 people have this problem

Hi Bryan

Is this happening in a specific browser ? Can you send me some screenshots if possible ?

 

regards

vijay

This seems to be happening in Chrome and IE9. After commas there seems to be a forced carriage return. But if I use carriage returns normally they are removed after submitting a reply/comment. Screenshot is attached.

1.png
(35.5 KB)

Hi Bryan

We found the problem. We are fixing it by including the same HTML Editor that we have in our Forums and Solutions.

Kindly bear with us for sometime and sorry for the inconvenience as of now

 

regards

vijay

Any update on this? You know when this will be resolved?

Hi Bryan

Not yet, we are yet to bring this HTML Editor for Tickets. We are also looking at some other modifications for the HTML Editor and hence the delay.

We will address this soon.

 

Sorry for the delay

 

regards

vijay