Answered

Using Custom Fields with API

Just a quick note about using custom fields with the API.


1. All fields must be between a single set of <custom_field></customfield> tags


Example

<custom_field>
   <custom_field_one>$value1</custom_field_one>
   <custom_field_two>$value2</custom_field_two>
</custom_field>

 If you use <custom_field> tags for each field, you will get an error.


2. Custom field names are not what you think.   The best way to discover them is by looking at the source of the ticket submission form.  You can also use this to devine the possible values of dropdowns.


3. Many more fields are available.   If you look at the return, it will give you an idea of what can be set - quite a lot of these are not in the docs...


HTH someone and you won't have to spend hours guessing how it works.


Chris.


Best Answer

Hi,


We now have an improvised , stable API version with elaborate error codes. You can find the documentation here : API V2

 

More information on the custom field usage in API can be found here:  https://support.freshdesk.com/support/solutions/articles/216548


Cheers!






2 people have this question
1 Comment

Answer

Hi,


We now have an improvised , stable API version with elaborate error codes. You can find the documentation here : API V2

 

More information on the custom field usage in API can be found here:  https://support.freshdesk.com/support/solutions/articles/216548


Cheers!





Login or Signup to post a comment