Solved

Browser history functionality broken on the helpdesk.

Hi guys,


I've had a little search around and am surprised to find that no one else is reporting issues with the lack of working browser history when viewing tickets inside the help desk.


Myself and other my other co-workers are having this problem and find it mildly inconvenient but hugely irritating!


Is anyone else experiencing this issue?


Thanks in advance,

Luke


1 person has this problem

Hey Luke


Sorry for the trouble but can you elaborate a bit about this ?


regards
Vijay

Ah! Of course.


I'm referring to the fact that when I'm browsing the ticket list (/helpdesk/tickets) if I view the details for a particular ticket and then try to use my browsers back button to try and get back to the list page, I instead get returned to the page I was browsing before the list of tickets.


I.e. Browser history is not tracked for the various views inside the ticket page which the browser treats as a single page. However as a user this did not match my expectations.


https://developer.mozilla.org/en-US/docs/Web/Guide/API/DOM/Manipulating_the_browser_history


Please let me know if I've not been clear.


Thanks in advance,

Luke

Hi Luke


Ok, understood the problem here


Just today we got a suggestion from a customer to use Pjax, which I've forwarded to my Dev Team and we will implement this soon.


Bear with us for sometime and we will get this fixed.


regards
Vijay

+1 -- This is VERY annoying and confusing to users.

+1, we're having this issue as well (our staff all use different browsers, it's the same in Chrome, Firefox, and IE). It's really frustrating to hit the Back button to view tickets, and get sent to something I was doing hours previously (like creating a customer account).

Or get sent back to the blank tab from when you first opened a new tab, very frustrating!

+1 Using history.pushState should clear this up for you.

Hi Guys


This has been fixed


regards
Vijay