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How to Filter Tickets based on Custom Fields?

Ultimately I need to use a custom view to get ticket info via the API but before I do that I need to be able to create a custom view that includes my custom fields in the filter.


I have set up various custom fields and none of them appear in the filter - do I need to do something else before they appear?


Regards,

Graeme


Best Answer

Hello Greame,


The custom fields appear for filtering in case if they are either a dependant (or) dropdown field . I could see that you've replied back to the ticket that was raised but posting it here for wider audience.


Cheers!


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Answer

Hello Greame,


The custom fields appear for filtering in case if they are either a dependant (or) dropdown field . I could see that you've replied back to the ticket that was raised but posting it here for wider audience.


Cheers!