Answered

Self Service Solutions by Customers

If we use the multiple products functionality to separate our customers is it possible to select a Top Level Solutions category and then add additional content that is unique only to this customer?  


For example I want all customers (and potentially agents associated with the customer) I select to have access to training docs A, B, C, D  through self service but for this customer I want them to also have E, F, & G.


Best Answer

Hi,


First off, I'm sorry for the late reply. You've probably figured out the answer yourself but I thought I'd put it out there anyway.


It is now possible to link solution folders to specific companies . Here's a screengrab of the option :


image

Cheers!


We are currently working on this model, where Solution categories can be COMPANY based and only when users from this company log in to the system, they can see their company related solutions etc. This will be available in a few weeks time

regards
Vijay
Answer

Hi,


First off, I'm sorry for the late reply. You've probably figured out the answer yourself but I thought I'd put it out there anyway.


It is now possible to link solution folders to specific companies . Here's a screengrab of the option :


image

Cheers!