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Attachments related to a ticket

If I am working a ticket and receive an attachment via email (separate from when the ticket was initially created) that is helpful for resolving the ticket is it possible to somehow link the attachment to the ticket?

Best Answer

I believe you can do this by using the Add Note feature. You can "Attach a file from your computer"


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Answer

I believe you can do this by using the Add Note feature. You can "Attach a file from your computer"