Gmail forwarding not working

Hello.


Since yesterday, I've started to notice that when someone at my company sends an email to "support@mycompany.com" (this email has a rule to forward to "support@mycompany.freshdesk.com"), don't creates a new ticket.

 

After troubleshooting and work around the email configuration in Gmail, the tests that i've ran delivered the emails on my inbox, but not on FD.

 

Can you helpme to fix it? I've several email accounts forwarded to FD to automate the different scenarios, and none of those are working.

 

Thanks.


3 people have this problem
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Did anyone ever find a resolution to this? I have tried re-setting my Gmail settings as stated in the Freshdesk instructions. But I cannot get it to work. No tickets forward. I will have to leave soon if I can't find a solution. I would prefer to stay, of course. But I need a ticketing system.

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