Account blocked

Hello.

Whenever I try to access my Freshdesk account, I'm presented with this error:


Unable to load page.

We encountered an unexpected problem (check your network connection).


Probably because inactivity or no plan selection.


I would like to start with Sprout plan.


Can you please help?


Hello Jose,


I've checked and can confirm that the Sprout plan is active on your URLs (ze****k.freshdesk.com and ze********p.freshdesk.com). 


Please confirm if these are the URLs you are facing issues with. Could you please let us know on which pages you're facing this error - so that we can help figure out the solution?

This is where I'm having issues:


ze****k.freshdesk.com


Thanks in advance.

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