The ability to @mention a requester/agent to collaborate on a request
Would be super useful if requesters could @mention other requesters if they wanted to collaborate together on a request. They would only then receive the message that they were @mentioned in and not every single message thereafter.
Rather than using the Add People button where you have to type in email addresses, this would make it much easier and faster to collaborate. The Add People button could be used to Add External People still.
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