Answered

Change website Name

During the initialisation phase our URL was named as https://testmontratec.freshdesk.com and the mail adress as montrateccomservice@testmontratec.freshdesk.com

Now we want to start real usage and rename it to https://montratec.freshdesk.com resp. montrateccomservice@montratec.freshdesk.com --> without "test"

Can we Change the URL and email?


Best Answer

Hello!


Apologies for the delay in response here. We can see that your query has been addressed by our support team, @Sandra.  


@Jackson, you can set up a custom domain of your own and point it to the Freshdesk domain you signed up with. Just make sure you have created a CNAME record in your DNS zone file for this and verified the domain with a TXT record. Refer to this article to get detailed insights on using custom portal URL. 


Feel free to drop an email to support@freshdesk.com for any further queries and we would be happy to help. Cheers!


1 person has this question

I want to create a custom domain with Freshdesk.

Answer

Hello!


Apologies for the delay in response here. We can see that your query has been addressed by our support team, @Sandra.  


@Jackson, you can set up a custom domain of your own and point it to the Freshdesk domain you signed up with. Just make sure you have created a CNAME record in your DNS zone file for this and verified the domain with a TXT record. Refer to this article to get detailed insights on using custom portal URL. 


Feel free to drop an email to support@freshdesk.com for any further queries and we would be happy to help. Cheers!