Problem with add note API

I faced a problem with "add note" API it worked fine on the trial one, but on the new account I got this error,


The error is :

error:code"invalid_user"message"You are not authorized to perform this action on behalf of this user. id:XXXX, name:XXX"

 

 


image.png



I am using this 

  'https://XXXX.freshdesk.com/api/v2/tickets/15/notes'

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