Solved

Contact Import says completed 0/0

Contact Import says completed 0/0 when completed. It doesn't import any of my contacts or notify with an email of the results.


I got my import template from the export file that was emailed to me from Freshdesk.


I referenced the import/export article.


When i upload my CSV file it recognizes the name and email fields. 


Not sure what I am doing wrong.


Thanks


6 people have this problem

Did you solve this problem? I have the same one!

Thank you :)

Hi Folks!      


Sorry about the delay in response. Are you still facing an issue with importing contacts in your helpdesk? If yes, please drop an email to support@freshdesk.com and our support stars will sort this out for you.      


Cheers!