Contact Import says completed 0/0

Contact Import says completed 0/0 when completed. It doesn't import any of my contacts or notify with an email of the results.

I got my import template from the export file that was emailed to me from Freshdesk.

I referenced the import/export article.

When i upload my CSV file it recognizes the name and email fields. 

Not sure what I am doing wrong.


6 people have this problem

Did you solve this problem? I have the same one!

Thank you :)

Hi Folks!      

Sorry about the delay in response. Are you still facing an issue with importing contacts in your helpdesk? If yes, please drop an email to and our support stars will sort this out for you.