Solved

Help Widget - Poor Search Results

I am using the new help widget. I am searching for an exact help desk article by title in the help widget and not getting any proper results. For example, I search "media" and do not get a single article with media in the title, nor any articles with media as a tag.


You can see this here in a screen capture: https://cl.ly/881512e05419


Why would this be? 

1 Comment

Hello David, 


Good day! 


We believe your issue has been solved by one of our support agents and the relevant solution articles are displayed in Help widget.

Please drop in an email to support@freshdesk.com in case of any further queries.


Cheers