Reply to private note to a third party via API

Hello,


I would like to know if there is any way to send note to a third party (contact, external email).


I have tryed this following request but got an error : 

    

{
	"body": "Hello :) ",
	"notify_emails": ["myman.external@foodomain.com"],
	"user_id": 123456789
}

    

And the error : 

 

{
    "description": "Validation failed",
    "errors": [
        {
            "field": "notify_emails",
            "message": "Accepts only emails of agents",
            "code": "invalid_value"
        }
    ]
}

to the endpoint "https://domain.freshdesk.com/api/v2/tickets/1000000/notes" method "POST".

 

Why i need to do this ? It's because i would like to respond to a forward's response.

 

I have forwarded the ticket "1000000" to a non-agent email (so an "external"), that external has responded to the forwarded mail, so in Freshdesk this was translated into an internal note. And finaly i would like to respond to that external using Freshdesk API. But when i'm trying to add note and specify his email adress in notify_emails (see request above) i got the error because he is not an agent.

 

I hope

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