Launching a score-card widget for the Freshdesk iOS app

The new iOS widget helps you with important stats about your tickets on-the-go. You can now catch-up about your helpdesk in your Today View. The widget displays the number of tickets in Unresolved, Open, Overdue, and more based on your default dashboard settings.


 

Additionally, you can have a peek of your helpdesk using the 3D touch on your iPhone. This widget auto-refreshes in real-time to be in-sync with your helpdesk.

We hope this feature helps all Admins, Supervisors, and Agents catch-up on tickets while you are on-the-go. Upvote if you love this feature! 


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1 Comment

Looks like a nice addition.  Why has this not been available for years on Android with widgets being supported since 2009?

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