Solved

Automations - send e-mail

Hi,


I did a automation to send an e-mail if a ticket is open more than 72 hours and there isn't any interaction from the agents.

The problem is that after the 72 hours, at each hour the e-mail is sent, and I want't only the first e-mail.


Can you help me?

1 Comment

Hello Regina,


You can edit the condition in such a way that if the ticket is opened for greater than 72 hours and less than 73 hours, then set the action to trigger the email. In this way, only one email would get triggered after the 72nd hour.


Hope this helps!