Change Management - Force Agents to create Standard Changes only from Changes Templates
We have more and more customers that are moving Standard Changes to Changes Templates to speed up and standardise the Standard Changes creation. Which is a good practice.
However, agents are still able to create change and select Standard Change Type.
It would be useful and logic to have the ability to remove the "Standard" selection in Change Type when creating a new Change and only allow Standard Changes via Change Templates.
PS: We tried to customise this trough custom app, but there is no possibility to remove the type value, only disable the whole field.
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