Add Private Note Warning of unsaved changes
In switching to FreshService, we have had several users who Add text to the private note field and then, not being used to hitting the "Add private note" button, instead hit the Update or Close buttons, abandoning all the text they had typed.
This is a training/behavioral issue, however, the fact that the product lets you do this without any sort of warning is a design that could be improved.
I suggest having a toast/warning/message appear when text has been added to the note or reply field but the send or add note button has not been hit (basically, unsaved changes in those fields).
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