Basic search of tickets has no bulk action items to perform ???
Given my example below, this was just a basic search of all tickets by a keyword and there is no checkboxes next to them to perform any actions such as Delete or Assign which is a bit ridiculous. Ive had to process around 500 tickets manually today to delete them because they were spam. YES, I know about creating an automation rule for this but thats not the point. It would be nice to have a bulk action item list when performing just a basic search of tickets by keyword. Several of your competitors have this, please consider it in the future. .
1 person has this problem
Nothing heard on this and tickets searches still have no bulk action items to perform on them. As an example, if I search by a keyword such as ‘purchase’, I get a list of tickets but if I wanted to move them to a group for processing or assign to an agent there is no option to do that. No checkboxes for selecting tickets or a menu for processing them/moving to a group or assigning to any specific agent. Imagine having to process several hundred tickets manually to open and assign to a group/agent. This should be a part of ticket management. Hoping for a good change in the future of Freshdesk.
Freshdesk's team does not care about clients and the community. There's some feature requests waiting 8+ years for a solution, they absolutely have no idea about a community driven product is. It's ridiculous that some basic features are not developed, or even planned. You can see how they are not willing with the community just filtering ideas that are planned or on progress, you will find absolutely nothing.
I need this functionality also.
@Rodrigo That's not the experience we want you to have. We always aim to deliver a great experience for our customer base and we are gutted that you feel this way. Feature requests are picked up based on the feasibilty and number of asks.
@Dylan @Steve @Rodrigo We appreciate your feedback and perspective. We'll keep your suggestions in mind and will take it up as a feature request.