Allow side conversations with 3rd parties in tickets
Sometimes solving a ticket requires conversing with a 3rd party, be it a vendor, manager, or some other party. Currently, you can forward the ticket to a 3rd party, but once they respond, there is no way of continuing a conversation with them.
A feature to have a side conversation with a 3rd party would be extremely helpful.
2 people like this idea
absolutely necessary. I've already submitted several times as an extension request