aumation work flow some issue

if group not selected and assign direct agent then ticket redirect again to helpdesk team. could you please check the issue

1 Comment

Hi,



We tried reproducing this in the local account but we weren’t successful. We found a case, group un-assignment fails for the ticket created through Email and group is mapped in Email setting. If we are talking about the same case then I can assure you that we are working towards a fix and should be fixed in the future deployments.


I’ll have one of the support Rep to reach you on the same.




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