New General Details fields for Service Items
We would like to see a few new fields added to the General Details section of service items. We use the description field to manually create a few "sections" applicable to both requesters and agents that would be nice to make permanent fields. The ability to hide/show these fields to agents/requestors/managers would be key:
- request instructions - instructions on how to properly fill out the form below for the requested item
- approval process - list the owner, approver(s) and creator(s) for the service item including any related instructions/documentation about the request/approval process works so requesters know exactly what will happen after the request is submitted
- agent instructions - any instructions, typically hidden from the requestor form, that need to be provided to the agent(s) to fulfill this request such as next approval steps, etc.
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