Ticket closure rule for Category
We use Categorization to generate weekly helpdesk reports and keep track of what type of tickets are coming in. Currently there is no way to force an agent to set a category before closure. This would be a really nice to have.
1 person likes this idea
Hi @Leo White, you should be able to set this in "Form Fields" in admin - put a tick in "Required when closing the ticket" for agents on your incident form: