Email from WP/Gravity form not showing up as ticket

I've set up our contact for to send an email notification directly to our Freshdesk email address but the messages aren't being received and/or being converted to tickets.

I checked the email log on SendGrid, and it shows the message was delivered. 

I'm using the same configuration for other sites without issues. Any idea what's happening?

1 Comment

Hi, Jim.

I hope we were able to sort this out for you on the support ticket you raised with us. Do write to us on if you have any further concerns regarding this.

Have a good one!