Filtering Tickets using custom fields isn't resulting correctly

The API endpoint I am trying: /api/v2/search/tickets?query=[query]


So, I am trying to filter tickets custom fields. there is a custom field named 'cf_merchant_id' 

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and I have set a value to merchant ID in a ticket

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But when I search for the ticket based on merchant Id, I am getting 0 results.

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What is going wrong here?


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