A few items I would like to see and has been suggested by many agents:
- Allow more than 30 incidents per page.
- Allow other options for sorting, such as requester, subject, etc.
- Allow grouping of items, such as Assigned To.
- Allow table view to allow column sorting.
3 people like this idea
Thank you for the feedback. We are looking into bringing more enhancements to the Ticket Table view. Stay tuned for more updates.
Product @ Freshservice