Solved

Email notifications config

 Hello,


We are trying to only use the knowledge base. However, it seems like when people rate articles not helpful, it opens a new ticket.


Question 1, any way to disable that?


Question 2, if not, how do I setup email notifications so that my team is able to respond? I've followed instructions here but for some reason not getting any email notifications.


Thanks,

Robin

1 Comment

Hi Robin,

Apologies for the delay in getting back to you.

1. We would not be able to disable this.

2. When an article is rated not helpful, a ticket would be created and the author of that article would be added as a watcher to that article and notified. Any activity on that ticket would be notified to that author.

If you face issue with receiving emails regarding this, please write to us at support@freshdesk.com and one of our agents would assist you further on this.

Cheers!