get reply and updates for tickets in side bar app

 I am developing a sidebar app. I want to read the text in ticket and replies.

Right now I am able to get the ticket text using get function'ticket').

 and data.ticket.description_text

However, how do I get the text from  replies and other updates in the ticket?

Just to clarify, as an example, I need to read the text marked in red in the attached image.

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