Release Notes - 21 February 2020

Product Enhancements: 


  • CAB Huddle: The one stop  for change agents to prioritize changes and effortlessly execute CAB meetings. They can also present and approve changes right away. Know more


  • Asset Automations: Users can now increase efficiency and save time on repetitive tasks across the asset lifecycle. Know more


  • Locations: Users can now bulk import asset locations within Freshservice. Know more


  • Software API V2: Users can now perform the following list of API actions for a software 

           - Create, update, view, list and delete Software

           - List all licenses linked to a software

           - Add, view, list, update, remove users for a software

           - Add, List and Remove Devices for a Software (Software Installations)

             Know more


  • Service catalog: Users can now perform bulk operations (such as Move category, Change Status, Change Visibility, Delete)  on service items. 



  • Workflow Automator: Users can now select the "Requested Item Field" option as an event node in workflows.



           - Users can now select the "Attachments" option as a condition node in workflows.




           - Users can also now select the “None” option for a condition node within workflow automator.



  • Software Asset Management: 


         - Export Installations of a Software: Users can now export the list of devices where the software is installed. Navigate to Assets -> Software -> Software Name -> Installations



         - Software List Page: The Software List page has been updated to show more details about the software including the user who is managing the software and the user count. 


      - Export Software: The software list can now be exported. The export will provide a CSV of all the software in the current view (Managed, Ignored, Blacklisted or All Software). 

 

 


         - Export Software installed in a Device: Users can now export a list of all the software installed in a device. Navigate to Assets -> Inventory -> Device Name -> Software



         - Export Users using a Software: You can now to export a list of all the users using a software. Navigate to Assets -> Software -> Software Name -> Users


 


 

Bug Fixes: 



  • Service catalog: Fixed an issue where the service item didn’t populate when users searched for the item in global search. 


  • Tickets: Fixed an issue where users were unable to select the filter me while setting up a custom ticket view.


  • Agent Dashboard: Fixed an issue where incorrect data was displayed while creating a custom dashboard widget which included the “Me” agent filter.


  • Sandbox: Fixed an issue where the sandbox sync failed for all workflows.

2 people like this

That's a nice functionality add for the Service Catalog.  I'd like to recommend that the tabular view also be available as an option for Requesters.  The icon-based layout doesn't provide enough for the services's title/short description.  We have many services but struggle to name them so the user can choose the right one.  The mouse-over reveal of the full name doesn't work for everyone.

Hey David,


Thanks for the feedback. I'll definitely forward the request to the product team.


cheers!

Login or Signup to post a comment