Trying to cancel the account

I have been trying to cancel my account and I have no way to cancel and get a refund.  I have not been able to do anything in my account with Freshdesk since I added a payment method.  I have added a ticket and called a number of times.  It's like they have you once you sign up.  In the three days I added the payment method, I have been shuffled around and I cannot get any kind of response from them to cancel.  

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Hello Gregory,

Sincere apologies for the incovenience.

We beleive your query has been handled by one of our support agents. We're sorry to see you go.