E-mail notification from Freshdesk not Working

Freshdesk stopped sending email notifications, their email server appears to not be sending mail.

Does anybody know if there is a way to debug this?

Thank you!

1 Comment

Hello Paulo,

We haven't had any issues with our email servers as such. Can you confirm if the Email notifications have been toggled on?

You'll be able to find this configuration by navigating to Admin > Helpdesk Productivity > Email Notifications > Agent/Requester Notifications. 

If you're still facing any issues with email notifications, please write to so that one of our support engineers can troubleshoot the issue right away.