SSO Login for Freshdesk Cusomer Portal

For each customer, i have generated an url to login to Freshdesk from my asp.net app and it worked. 


Here is example link: 


https://danhvyhthelp.freshdesk.com//login/sso?name=Vy+Tran&email=danhvyht%40gmail.com&timestamp=1586769870&hash=7eb3ef430e1e6f5f2dd3d8d2f53419ea


Currently, that url is not working and redirect to https://danhvyhthelp.freshdesk.com/login/normal 


image


how can i resolve this issue?

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