Solved

Our site is no longer available

hi there,


When our customers open our Freshdesk website, they are faced with a website which is no longer working. Can we receive help on this asap?



The website shows :


{% if portal.has_solutions %}

{% translate portal.knowledge_base %}

{% for category in portal.solution_categories %} {% if category.folders_count > 0 %}

{{ category.name | link_to: category.url }}

{% for folder in category.folders %}
{{ folder | link_to_folder_with_count }}
{{ folder | article_list:5 }}
{% else %} {{ portal | filler_for_solutions }} {% endfor %}
{% endif %} {% endfor %}

{% endif %} {% if portal.has_forums %}

{% endif %}






Thanks in advance. 


Kind regards, Jennifer 

1 Comment

Hi Jennifer,

This error would ideally appear when there is issue with the portal customisation that was performed. Please use the URL in this(yourcompanyname.freshdesk.com/login/normal) format to login to your account and check the portal customisation performed under admin>portal>customise portal and make the necessary changes.

If you have any further queries on this please write to us at support@freshdesk.com and one of our agents would be able to assist you further on this.

Cheers!