Ticket filter is not working with Custom Field
I need to get one particular ticket based on the custom field in the ticket field. The custom field type is "single-line text".
I used my query as follows:
https://mydomain.freshdesk.com/api/v2/search/tickets?query="cf_idtest:%2712345%27" (with HEX of single quotes)
That value in query is available in a ticket.
But I am getting
5 people have this question
I'm facing the same issue as well. Getting no results when querying on single line text custom field.
Can you try using the below https://domain.freshdesk.com/api/v2/search/tickets?query="custom_string:the_string_that_you_search" Please change only the below:
domain.freshdesk.com to your Freshdesk account URL the_string_that_you_search - the keyword Custom_string remains the same and need not be changed to the single-line field label.
Dear Vaishali, You solution doesn't work! Can you please test and update a solution for a custom text field.