Ability to create a custom Agent role with Sandbox management permission only
Only Admin and Account Admin role can manage Sandbox account (create a Sandbox, sync Sandbox with production, destroy Sandbox)
We have Agents with permission to manage Service Catalog Items and Workflows, and we would like them to be able to create a Sandbox and sync it without asking to an Admin or Account Admin. But we don't want to give them the full Admin role in Freshservice.
Being able to give this Sandbox management permission only to an Agent via a custom role would be very very useful, but don't see that permission in the list when creating an Agent role. Is this something that could be added?
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