Ticket not sent to Slack channel on Group assignment (New Slack integration)

Hi


Using the new Slack integration.
Workflow:

1. Customer sends e-mail to support e-mail

2. Our support coordinator assigns Group.


Expected behaviour: notification gets triggered to connected Slack channel.


What really happens: no notification is sent. Notification to Slack is sent only when an agent replies to the customer from Freshdesk for the first time. From that moment onward everything works as expected.


1 person has this problem
1 Comment

Any resolution, i have the same problem


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