Ticket not sent to Slack channel on Group assignment (New Slack integration)
Using the new Slack integration.
1. Customer sends e-mail to support e-mail
2. Our support coordinator assigns Group.
Expected behaviour: notification gets triggered to connected Slack channel.
What really happens: no notification is sent. Notification to Slack is sent only when an agent replies to the customer from Freshdesk for the first time. From that moment onward everything works as expected.
1 person has this problem
Any resolution, i have the same problem