Ticket not sent to Slack channel on Group assignment (New Slack integration)


Using the new Slack integration.

1. Customer sends e-mail to support e-mail

2. Our support coordinator assigns Group.

Expected behaviour: notification gets triggered to connected Slack channel.

What really happens: no notification is sent. Notification to Slack is sent only when an agent replies to the customer from Freshdesk for the first time. From that moment onward everything works as expected.

1 person has this problem
1 Comment

Any resolution, i have the same problem

Login or Signup to post a comment