When adding a CC rule, it is removed on sending a reply

We have team mailinglist, which is also connected to Freshdesk - all our emails show this as FROM address.


Due to the fact that we need to have all correspondence replicated (including what we send out) in our e-mail inbox, I have created the following rule:


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When I send a test e-mail to support, then the CC is filled correctly by Freshdesk in the reply entry window.

However, on sending the reply from Freshdesk, the CC gets removed.


Note that if I add my_support_email@email.com manually to Freshdesk CC box, it does not get removed. And this is the expected behaviour

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