Ctrl+Alt+Enter shortcut isn't working as expected for replying and resolving email ticket.

Please see this example:

https://drive.google.com/open?id=1rpUpiyRc72xbZnCwHMkoiO_C-EmdzOFk


On the example up above I'm trying to use keyboard shortcuts to quickly reply and close ticket.


In this case, according to the keyboard shorcuts help, I could make use of Ctrl+Alt+Enter to do that.


And instead of pressing a single time from the message body, I have to press twice.


I do this:

Ctrl+Alt+Enter 2x then Down Arrow 2x and Enter.

The last enter isn't submitting the action to send and close ticket. I have to click with the cursor, as you could see in the video.


Please fix that. That's a really handy shortcut. I don't want to live without this.

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