Search fucntion doesn't work

Hi, the search functions in our freshdesk doesn't work. For example, when I want to tag a ticket the tags I created don't appear, even if I search for the exact tags. 

It does the same if i want to add a compagny to a contact.

As you can see in the attached files, the tag "Bor..." does exist but the search function in the properties of the ticket doesn't find it. 

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