Replies to Requester Notification Emails Go Nowhere

We are using the Requester Notification feature to send a "We received your ticket" automated reply when a ticket is created. It sends an email to the client.

If a client replies to that notification email, it does not create a ticket in Freshdesk or notify us the client replied - we've lost client replies because the client chose to reply to the Notification email that's in their inbox.

How can this be fixed or worked around?

1 Comment

Nevermind! Sorry delete this... I had setup some filters in Gmail that was affecting this I believe..

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