CC fields on ticket forms
Our users would like to have an option to add cc from all requesters in our database OR add a new email from outside our catalog.
How can i provide this option?
For now I have to options:
Requester can search for a cc in their department which is not sufficient
Or they can type the entire email
I want the to choose from requester in the entire database (not just department)
AND/OR type in a not existing email.