E-mails sent from Freshdesk are marked as SPAM in hotmail

Hi There,

We use Freshdesk for our customer service. We have multiple g-suite (google) mail adresses which we use in Freshdesk. They are verified and we use our own gmail server. Also DKIM is configured and verified.

When we sent an e-mail from freshdesk to a hotmail acccount it is marked as spamm. When we sent directly from gmail they are delivered fine. 

What can we do to solve this?

3 people have this problem
1 Comment

Was there any resolution to this - I've got exactly the same problem

Login or Signup to post a comment