The Pros and Cons of Self-Service

Wondering if self-service is the right solution for your company? Here are the questions that we discussed during the session and a few points which might help you decide!


Q1. How many of you use self-service? Why/why don’t you use it?

Q2. If you have a self-service portal, what are the challenges you encountered while coming up with it?

Q3. What are the common mistakes you see while people implement self-service?

Q4. What do you think is the future of self-service?





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