Hiring Customer Support Agents
Finding the right people to hire for your customer support team can be hard. However, we have some suggestions which will make your life easier. Take a look at the questions we've discussed:
Q1. What are the skills you look for in candidates?
Q2. What are the things to keep in mind while writing your job description/How to attract the right talent with your job description?
Q3. How do you come up with your interview panel? And, do you have a training program for new interviewers?
Q4. What are some of the scenarios/projects you give your candidates?
Q5. What are the differences you’ve observed in the way you hire your first rep and your tenth rep? In other words, do the values and skills you look for change as the team grows?
Q6. How do you handle mistakes in hiring? Sample case: when you find out your new joinee is a bad fit for a customer support role?